Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at support@lavraminimal.com. We will provide the correct return address and detailed instructions according to your location.
Items sent back without first contacting our support team will not be accepted.

You can always contact us for any return question at support@lavraminimal.com.

💚 We donate our returns to a good cause in collaboration with GiveBackBox.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

We do, however, offer free size exchanges in some cases. Please email us if your product does not fit, and we will see what we can do. For variant, color, or product changes, customers should return the original item and place a new order.

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Cancellations

Cancellations cannot be made because our warehouse is fully automated, and shipping labels are purchased within approximately 12 hours after ordering. The order is already in transit, so the customer should wait for the package to arrive and then return it to us if desired.

However, we can sometimes update address details, sizes, or variants at the last moment. If you notice an error in your order, please reach out to us as soon as possible.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it promptly.

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Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you have any doubts about a specific item, please contact us before purchasing.

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European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@lavraminimal.com.